Shipping & Returns

Free shipping from 100 euros.

Our items are delivered to France and the rest of the world, shipping costs vary based on weight and shipping location.

Cost and delivery delay :

France : La poste, letter followed

Europe, Switzerland, Uk : La poste, Letter followed

International / International shipping : Tracked shipping : 20€, delivery between 10 and 20 days. Tax & duties are not included.

Fanny Inserra is not responsible for any damage, loss, delivery delays caused by the Post Office services themselves.

For all products shipped outside the European Union, customs fees and local taxes will be at the expense of the recipient.

My jewellery is handmade on order, this is why there is a little waiting time before the sending.

Return & right of withdrawal

In compliance with the existing legislation, you have the possibility to return any product ordered on the site dans within 30 days of the delivery date, in its original condition and packaging, at your expense.

The products must be returned in perfect condition and complete (accessories, guarantee…) with the invoice reminding the customer’s contact details as well as his desire to receive a refund or an exchange. Upon receipt of your return, we inspect it and inform you of the status of your refund.

(We will not accept return of an item if the customer hasn’t email us before receiving the item). Si votre retour est approuvé, nous procéderons au remboursement de votre mode de paiement initial, hors frais de livraison.

For any exchange or refund request, please send us an email to: